We are committed to protecting the privacy of your personal information. This policy explains how we collect, use, and protect your data.
If you have questions about this policy, contact us.
This privacy policy governs your relationship with Krokya. By using the site, you accept this policy.
Krokya collects your information to improve our platform and provide you with better service. We collect only necessary information. Types of information we collect:
Identity Information:
Contact Information:
Financial information:
Usage Information:
We do not collect any information beyond what is necessary without your consent.
We collect your information in various ways:
Direct Collection: When you fill out registration forms, update your profile, or contact us. We may correct any information that is inaccurate or incomplete.
Automatic Collection: When you use Krokya, our servers automatically collect certain information such as your IP address, device information, browser type, and pages visited.
From Third Parties: We may receive information from payment processors and verification services to protect your transactions.
Cookies and similar technologies are used to track your online activity.
Krokya uses your information for the following purposes:
| Purpose | Details |
|---|---|
| Account management | For registration verification, login, password recovery, and account security. |
| Compliance & KYC | To fulfill legal obligations and verify age and identity. |
| Payment Processing | For deposit, withdrawal, and bonus management. |
| Service Improvement | To improve customer experience and develop new features. |
| Security | To detect and prevent fraud, misuse, and cyber threats. |
| Contact | For updates, promotions, and important notifications (with your consent). |
We use your information only for these purposes and for no other purpose without your consent.
Krokya does not commercially sell your personal information. However, we may share information in specific circumstances:
Legal responsibility: When legal or regulatory authorities request information, we provide it. This includes tax authorities and law enforcement agencies.
Service Providers: We work with external companies to conduct our business operations, such as payment processors and hosting services. They use information under our direction.
Legal requirements: To prevent fraud or misuse, or to protect the rights of others.
We never sell your information to marketing companies without your consent.
We follow industry best practices to protect your information:
Encryption: All sensitive information in transmission and storage is protected with 256-bit SSL/TLS encryption.
Access control: Only authorized employees have access to your information and are bound by confidentiality agreements.
Regular Audits: We regularly conduct security audits and vulnerability assessments.
Firewall & Defense: We use advanced firewall and multi-layer security systems.
Data Backup: We perform regular backups to prevent data loss.
Krokya adheres to ISO 27001 information security standards.
Under GDPR and other international laws, you have the following rights:
Right to access: You can find out what information we hold about you. Contact us to request this.
Right to Correction: If your information is incorrect, you can request a correction.
Right to Erasure: In certain circumstances, you can request that your information be deleted.
Data Portability: You have the right to transfer your information to you or another service.
Right to object: You can object to certain processing, such as direct marketing.
To enforce these rights Get in touch with us or email us.
Krokya uses cookies to enhance your experience and recognize you.
Essential Cookies: These are essential for the site to work, such as storing login information.
Performance Cookies: Used to understand and improve site performance.
Functional Cookies: To remember your preferences, such as language choice.
Advertising Cookies: To show you ads tailored to your interests (with your consent).
You can disable cookies in your browser settings, but this may affect some site functions.
Krokya uses various third-party services. They may have their own privacy policies:
These service providers use your information only as directed by us and are bound by confidentiality agreements.
Krokya may update this privacy policy at any time. For major changes, we'll notify you by email.
Check this page regularly to stay informed of the latest version. If you continue using the service after changes, you are deemed to accept the new policy.
If you have questions or concerns about this privacy policy, contact us:
Data Privacy Officer (DPO):
[email protected]
Legal team:
[email protected]
We aim to respond to your questions within 24 hours.
We respond to privacy requests within 30 days of submission.
Data protection is our top priority on Krokya. We use the highest standards of encryption and security.
All data transmission and storage are protected with the highest level of encryption.
We keep data on secure cloud servers that are regularly monitored.
Advanced firewall protection against unauthorized access.
Use two-factor authentication for extra security.
Third-party experts conduct regular security audits.
We comply with ISO 27001 and GDPR standards for data protection.
We respect your privacy above all. Play safely and trust us.